Due to the handcrafted nature of the Whelpo Whelping Box, please expect slight size discrepancies and minor imperfections. These will not affect the products usage in any way, but as machines are not used to manufacture our products, no two boxes are the same!
Custom orders may alter the product due to durability e.g. a bigger box requiring reinforcement may require further components, this will be communicated to you before you purchase.
Whelpo do not accept liability for any illness, injury or loss before, during or after whelping. It is the customers responsibility to monitor their pet to ensure there are no signs of wear and tear and although we do sanitise our products before we ship them, it is the customers responsibility to ensure they are sanitary before use.
Every Whelpo Whelping Box is wrapped in protective packaging and due to the nature of the material it is made of, it is highly unlikely to incur any damage in transit.
In the unlikely event that your Whelpo product does arrive damaged, we will issue you with a full refund of the purchase price on receipt of our insurance claim, the cost of insurance is covered by WHELPO accordingly. This refund is on the basis that you inform us of the condition of the product within 24 hours of receipt and you return the product within 7 days. When you purchase your box, you agree to this condition.
Photographic evidence of the damage must be submitted prior to a refund request to ascertain how extensive it is, as due to the handcrafted nature of the product there may be minor discrepancies. This means that superficial imperfections to the aesthetic of the product will not warrant a refund due to the acceptance of this fact in the disclaimer above before purchase. It may also be possible to send out a spare part for your item should this occur.
We, of course, try our upmost best to avoid any imperfections, but as every piece is cut by hand, it is sometimes unavoidable and this does not affect the durability or practicality of the product. We have had no complaints so far since launching July 2020!
Every box is built and dismantled multiple times before being sent out to ensure every piece fits together. Please follow the step by step instructions or watch our video tutorial to build your whelping box correctly. If it is not fitting together, you may have a panel in the wrong place and forcing it together could damage it- we will not issue refunds for boxes damaged in this manner.